FAQ

• Order processing

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. You will receive a Shipment Confirmation email containing tracking numbers once your order has shipped. The tracking number will be active within 24 hours.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

• Order cancellation

You have 60 minutes from order submission to cancel an order in your My Account page by clicking the Cancel Order button. After that time, we cannot cancel the order.

• Package tracking and package delay

Due to the high demand and the obstruction of international traffic, several express companies have encountered delays. Most of our goods are delivered on time, but some goods may receive fewer updates during transportation or there will be no movement until they reach your local delivery center. Please check the trail frequently for updates. We are working diligently to ship all orders and will update you with tracking information via email and in the My Account section of our website once available.

• Time limit for returns

You can set up a return for most new and unused products within 15 days of its delivery. For more details, please review our Standard Return Policy.

• Product information

Our product information is provided by our suppliers and is complete to the best of our knowledge. We do not have additional details aside from what is listed on the product page.

• Consignee information and address change

We cannot edit an order or shipping address after the order is submitted. You may cancel the order within 60 minutes of placing it and replace it with the correct information. If your item has shipped and you need an address correction, we recommend using a carrier provided service like express.4px  or DHL Delivery Manager to update your address or make delivery arrangements directly through the carrier.

• The same order, the products are delivered at different times

The same order, if you ordered more than one product, it is possible that you will receive them in multiple deliveries. because they may come from different factories or different warehouses, resulting in different delivery times.

• Tax description

We are not responsible for calculating and collecting consumption tax on products. The probability of taxation is very small, but if the goods arrive at the location of the customer and the local customs needs to perform customs clearance procedures, please pay in accordance with the taxation policies of the country and cooperate with the customs clearance procedures. Thank you!